India tops global retail GCC map with 180 centres, but faces acute AI talent crunch
TeamLease Digital reports India hosts 180 Retail/FMCG global capability centres and 272,300 professionals — 34% larger than the next five peers combined, led by Bengaluru. Retail/e-commerce accounts for 55.8% of the workforce, yet AI penetration sits at just 4.8% with only 320 senior AI experts and attrition up to 25%.
TeamLease Digital report finds India is the world's largest Retail/FMCG GCC hub with 180 centres and 272,300 professionals, led by Bengaluru, but flags acute AI talent concentration risk with only 320 senior AI experts.