India's retail GCCs top 180 centres but face acute senior AI talent gap—only 320 experts nationwide

TeamLease Digital data shows India as the largest retail GCC hub with 180 centres and 2.72 lakh professionals, yet just 320 senior AI experts. Salary premiums surge (median ₹46L, peaks to ₹1.2 crore), attrition hits 25%, and Bengaluru's 54% AI talent share flags concentration risk for retail operators.

— Filed Wed, 8 Jul, 2026, 12:25 IST · Source Business Today · Latest · Updated

India is the largest retail GCC hub with 180 centres and 2.72 lakh staff, but faces an acute senior AI talent gap—only 320 experienced experts—driving salary premiums and Bengaluru concentration risk for retail operators.

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