Swiggy meets Bengaluru hoteliers as Zomato tightens approval for restaurant-funded discounts

Swiggy leadership is set to meet Bengaluru hotel and restaurant partners over alleged unauthorised discounts and payout deductions. Zomato has introduced OTP approval for restaurant-funded offers and says it will review past deductions. BHA members have flagged a potential Swiggy order stoppage from Aug. 15 if issues persist.

— Filed Tue, 4 Aug, 2026, 10:06 IST · Source ET Hospitality · Updated

Swiggy leaders will meet Bengaluru hoteliers over alleged unauthorised discounts and payout deductions. Zomato introduced OTP approval for restaurant-funded discounts and will review past deductions. BHA says members may stop accepting Swiggy orders from Aug 15 if concerns remain unresolved.

Why this matters

The meeting follows a recent Bengaluru restaurant boycott threat targeting Swiggy and Zomato, while Swiggy expands Toing in value meals and investors track its profitability path.

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