CCPA to probe online ticket platforms over cancellation charges; Agoda flagged

Consumer Affairs Minister Pralhad Joshi has directed the Central Consumer Protection Authority to investigate excessive cancellation fees on online ticketing platforms. Practices may be classed as Unfair Trade Practices under the Consumer Protection Act 2019, after complaints contrasting Agoda charges with Akasa Air direct bookings.

CCPA to investigate online ticketing platforms over excessive cancellation charges; Agoda flagged after complaints citing Akasa Air comparisons.

The Hindu BusinessLine · 5/23/2026, 10:22:09 AM · Ask about this →

Central Consumer Protection Authority + Agoda + Akasa Air + Consumer Affairs Ministry +