CCPA Penalises 41 Restaurants Including Chaayos, Barbeque Nation Over Default Service Charge
The consumer watchdog imposed a Rs 50,000 penalty and ordered refunds against 41 outlets for levying service charges by default, directing billing-software changes to halt automatic collection under its July 2022 guidelines upheld by a March 2025 HC ruling.
CCPA acted against 41 restaurants including Chaayos and Barbeque Nation for levying service charges by default, imposing penalties and refund orders, and directing billing-software changes to stop automatic service-charge collection under consumer protection rules.
Why this matters
Chaayos joins 40 outlets penalised by the CCPA for auto-adding service charges, signaling tighter enforcement of the 2022 guidelines now backed by a March 2025 HC ruling and forcing billing-system overhauls across dining chains.
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