ToneTag launches eKosha AI voice assistant for India's small merchants
ToneTag unveiled eKosha, a voice-enabled edge-AI banking assistant for payment devices targeting India's 80M+ SMEs. It supports UPI, UPI 123Pay and CBDC while letting banks cross-sell at retail counters. The company cites up to 60% lower servicing costs and churn falling to 6-9% from 15-20%.
ToneTag launched eKosha, a voice-enabled AI merchant banking assistant using edge AI on payment devices. Targeting India's 80M+ SMEs, it supports UPI, UPI 123Pay, and CBDC payments while enabling banks to cross-sell financial products at retail counters.
Why this matters
ToneTag extends its voice-first edge-compute push, following its eKosha banking device launch for Indian MSME merchants, now framing it as a bank cross-sell and servicing-cost tool.
Retail-company signals accelerating, up 531000% QoQ.