Supreme Court directs RBI to set bank SOPs for cyber-fraud recovery
The Supreme Court has given RBI four weeks to frame SOPs for banks handling cyber-fraud accounts, including grievance redressal and fund-recovery mechanisms. The move could improve consumer confidence in digital payments and online commerce.
The Supreme Court directed RBI to create bank SOPs for cyber-fraud accounts, including grievance redressal and recovery mechanisms. The measures could strengthen trust and fraud handling across India’s digital-payment and online-commerce ecosystem.
Why this matters
The directive expands RBI's consumer-protection agenda beyond its planned FY28 polymer ₹10 and ₹20 notes and April 2027 pilot target, addressing trust in digital payment channels.
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