PhonePe automates 90%+ of support queries with AI, says CPTO Rahul Chari
PhonePe says it now automates more than 90% of support queries using AI, while running open-source models on-premise for data privacy and applying explainable-AI guardrails in fraud detection.
PhonePe CPTO Rahul Chari says the fintech automates over 90% of support queries using AI, deploys on-premise open-source models for data privacy, and uses explainable AI guardrails to combat fraud.
Why this matters
The AI deployment adds an operational layer to PhonePe’s recent data-intelligence push, including PulsePro, which uses UPI transaction data to provide hyperlocal payment insights and guide retail expansion.
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