EaseMyTrip ordered to pay ₹43,261 for selling Go First ticket after suspension
A Himachal Pradesh consumer commission held EaseMyTrip liable after it issued a Go First ticket on May 5, 2023, two days after the airline suspended operations. The OTA was directed to refund airfare and pay compensation and litigation costs to a passenger stranded in Leh before his wedding.
A Himachal Pradesh consumer commission ordered EaseMyTrip to pay Rs 43,261 after it sold a Go First ticket two days after the airline suspended operations and failed to notify or assist a Leh passenger whose flight was cancelled.
Why this matters
The consumer ruling contrasts with EaseMyTrip’s recent EMT 2.0 experience-led travel strategy and mixed Q4 results, including 8.9% revenue growth, a 148% Hotels & Packages surge, and a ₹15.4 crore loss.
Retail-company signals are accelerating, up 1,096,600% QoQ.