Bengaluru restaurants threaten Swiggy, Zomato boycott over fees and settlements
Restaurant associations representing more than 1,000 Bengaluru owners say they will delist from Swiggy and Zomato from August 15 unless the platforms address alleged arbitrary commissions, discounting, ad charges, deductions and opaque settlements.
Bengaluru restaurant associations representing over 1,000 owners threaten to delist from Swiggy and Zomato from August 15 unless platforms address alleged arbitrary commissions, unapproved discounts, ad charges, complaint deductions and opaque settlements.
Why this matters
The dispute follows Swiggy's July 2023 LYNK acquisition to expand food and grocery retail and its September Instamart hive-off, which revived questions about an inventory-model pivot.
Retail-company signals are accelerating, up 401700% QoQ.