Zomato Pilots AI Voice Bot for Food Delivery in Bengaluru
Zomato is testing an AI-powered voice bot for food ordering in parts of Bengaluru, part of a wider GenAI push spanning chatbots, the Nugget support platform, and logistics voice bots. The move rides strong parent Eternal financials, with Q4 FY26 net profit at ₹174 Cr and operating revenue of ₹17,292 Cr.
Zomato is piloting an AI-powered voice bot for food ordering in parts of Bengaluru, part of a broader GenAI push including chatbots, Nugget support platform, and logistics voice bots, amid strong parent Eternal financials.
Why this matters
The Bengaluru voice bot pilot extends Zomato's AI investments beyond chatbots and its Nugget support platform, coming as parent Eternal reports strong Q4 FY26 financials following Zomato's earlier IPO oversubscription.
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