Tata Communications, TTBS launch phone-number-enabled AI agents for SMBs
Tata Communications and Tata Tele Business Services have introduced subscription-based AI voice agents with dedicated fixed-line numbers for small businesses. The digital workforce can handle enquiries, appointments, follow-ups and orders, with Tata citing gains in lead and store conversion.
Tata Communications and Tata Tele Business Services launched subscription-based AI voice agents for SMBs, with dedicated fixed-line numbers. The agents handle enquiries, appointments, follow-ups and orders; Tata cited demonstrated gains of 30% in lead conversion and 20% in per-store conversion.
Why this matters
The SMB AI-agent launch expands Tata Communications' product push after it missed Q1 estimates and brokerages retained Buy ratings, while the company also cut roles and booked a ₹44.78 crore staff optimisation charge.
Omni-channel activity is steady, with 1,671 signals recorded over the past 90 days.