Raipur consumer panel orders airline to pay Rs 60,000 over unclear Delhi terminal details
A district consumer commission found an unnamed private airline deficient in service and guilty of unfair trade practice after a passenger missed a Delhi–Raipur flight. The ticket and SMS alerts omitted Terminal 1D information, leading the traveller to go to Terminal 3 and buy a replacement ticket.
Raipur’s district consumer commission ordered an unnamed private airline to pay Rs 60,000 after a passenger missed a Delhi-Raipur flight. The panel found that omitting Terminal 1D details from ticketing and SMS communications was deficient service and an unfair trade practice.
Why this matters
No related recent signals were provided, so no broader pattern for the unnamed private airline is established.
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