Pronto pilots wearable cameras on home-service workers, triggering DPDP backlash

Bengaluru-based Pronto is testing an opt-in program where domestic helpers wear cameras to record in-home tasks for training physical AI models. Rivals Urban Company and Snabbit publicly distanced themselves as legal experts flagged consent and data-security gaps under India's DPDP Act.

— Filed Mon, 25 May, 2026, 10:56 IST · Source ET Retail · Updated

Pronto is piloting an opt-in feature where domestic service professionals wear cameras recording in-home tasks to train physical AI models. Rivals Urban Company and Snabbit distanced themselves; experts flagged DPDP Act consent and data-security risks.

Why this matters

Backlash escalates after Pronto's earlier disclosure of cleaner-worn cameras and its push to feed investor-backed Physical AI training pipelines, now drawing competitor distancing and DPDP legal heat.

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