Indian retailers deploy AI to decode why 70% of shoppers walk away empty-handed
Titan, Raymond Lifestyle, Lenskart and NEWME are rolling out computer vision, speech analytics and predictive inventory to lift conversion and merchandising. 89% of retailers now use or pilot AI, and India's retail AI spend is set to near-triple to $20-22bn by FY27.
Indian retailers including Titan, Raymond Lifestyle, Lenskart and NEWME are deploying AI via computer vision, speech analytics and predictive inventory to decode in-store shopper behaviour, improve merchandising and boost conversion, with India's retail AI spend projected to nearly triple by FY27.
Why this matters
Titan's AI push follows a strong FY26, having crossed ₹75,000 crore revenue on premiumisation and discretionary spend, plus its lab-grown diamond entry via beYon. AI tools now target the retail floor to convert footfall.
Omni-channel activity holding steady at 682 signals over the past 90 days.