Federal Bank ordered to pay ₹1.25 lakh over debit-card block without effective notice
The Ernakulam consumer commission directed Federal Bank to compensate a customer whose debit card was blocked after a suspected Mastercard data compromise, leaving the family unable to access funds while travelling. The bank has 45 days to pay or face 9% annual interest.
Ernakulam consumer commission ordered Federal Bank to pay ₹1.25 lakh after it blocked a customer’s debit card over a suspected Mastercard data compromise without effective notice, leaving the family unable to access funds while travelling.
Why this matters
No related recent Federal Bank signals were provided, making the ruling an isolated customer-service and card-access incident in the available record.
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