Exotel's EngageX 2026 rallies Swiggy, Zepto, Air India around AI-led CX playbooks
Exotel convened CX leaders from Swiggy, Zepto, Air India, DTDC, Birla Opus and BFSI majors at EngageX 2026 with Forbes India and CNBC-TV18, debuting what it calls India's first autonomous AI call and pressing the case for AI across 37 customer touchpoints in retention and trust.
Exotel EngageX 2026, hosted with Forbes India and CNBC-TV18, gathered CX leaders from Swiggy, Zepto, Air India, DTDC and BFSI to discuss AI-led customer experience, retention metrics, and trust; Exotel demoed India's first autonomous AI call.
Why this matters
Exotel is consolidating its position as a CX infrastructure player for India's largest consumer brands, moving from CPaaS toward autonomous AI agents across the customer journey.
Omni-channel signals steady at 433 in the last 90 days, reflecting sustained enterprise focus on unified CX.