Air India revamps mobile app with in-house booking engine, India-specific payment innovations
Tata-owned Air India overhauled its mobile app, adding disruption assistance, an in-house booking engine and a payment orchestration system built for India-specific payment methods. The app now has ~17 million downloads and serves over 100,000 daily users, part of modernising 140+ digital systems since the January 2022 acquisition.
Tata-owned Air India revamped its mobile app with disruption assistance, in-house booking engine and a payment orchestration system enabling India-specific payment innovations. App has ~17 million downloads and serves over 100,000 users daily.
Why this matters
Continues Air India's post-acquisition digital overhaul, following prior app relaunches adding faster bookings, disruption support and India-specific payments under Tata ownership.
Omni-channel is steady with 1,105 signals in the last 90 days.