Air India revamps mobile app with disruption support, in-house booking engine
Tata-owned Air India overhauled its mobile app—now at 17 million downloads and 100,000 daily users—adding flight disruption support, payment orchestration for India-specific innovations, and an in-house booking engine. Part of a wider push modernising 140+ digital systems since the 2022 takeover.
Tata-owned Air India revamped its mobile app with new features for flight disruption support, payment orchestration enabling India-specific innovations, and an in-house booking engine, part of its transformation modernising 140+ digital systems since the 2022 takeover.
Why this matters
Continues Air India's post-2022 Tata digital overhaul, echoing recent app relaunches with faster bookings, India-specific payments, and an in-house booking engine, alongside its route expansion via a proposed Air New Zealand JV.
Omni-channel activity steady with 1,104 signals in the last 90 days.