Air India revamps app with faster bookings and disruption support
Tata-owned Air India relaunched its mobile app featuring an in-house booking engine, disruption support, and India-specific payment orchestration. The overhaul, part of a post-takeover digital push modernising 140+ systems, targets its 17 million downloads and 100,000 daily users.
Tata-owned Air India revamped its mobile app with faster bookings, an in-house internet booking engine, disruption support, and India-specific payment orchestration innovations as part of its post-takeover digital transformation.
Why this matters
The app relaunch extends Air India's post-takeover modernisation, alongside moves like dropping fuel surcharges to cut long-haul fares and exploring a JV with Air New Zealand for India-New Zealand routes.
Omni-channel activity is steady with 1,101 signals in the past 90 days.