Air India ordered to pay ₹96,000 after cancelling Bhopal-Srinagar flight two hours before departure
A Bhopal consumer commission awarded ₹16,000 each to six passengers after Air India cancelled their May 2024 flight shortly before departure. The order covers disruption, financial loss and mental anguish despite the airline citing a bird strike.
Bhopal consumer commission ordered Air India to pay ₹96,000 to six passengers after cancelling a Bhopal-Srinagar flight two hours before departure. The ruling held the carrier liable for disruption, financial losses and mental anguish despite its bird-strike defence.
Why this matters
The ruling adds a customer-service issue to Air India's expansion story: the airline plans to add 50-60 aircraft in 18 months, while Singapore Airlines weighs further funding amid heavy losses.
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